Privacy Policy

Last updated: August 11, 2026

EZpark NYC ("we", "our", or "us") operates the EZpark NYC mobile application and website (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

Account information

  • Email address and display name
  • Authentication details when you sign in with email/password, Apple, or Google
  • Profile data such as reputation score and account creation date
  • Optional security settings such as biometric login preference on your device
  • Two-factor authentication (TOTP) enrollment status when enabled

Location information

  • When you grant permission, we use your device location to show nearby community spots and driveways, report spots, and improve map features.
  • Location associated with spot reports and driveway listings you create may be stored and shown to other users.

User-generated content

  • Community spot reports, confirmations, and availability updates
  • Driveway listings, photos, availability, and pricing
  • Booking requests and booking status
  • In-app messages between users
  • Saved spots and in-app preferences

Payment and payout information

  • Payments and host payouts are processed by Stripe. We receive transaction metadata (amounts, status, Stripe account IDs) but do not store full payment card numbers on our servers.
  • Hosts who connect Stripe provide information directly to Stripe under Stripe's privacy policy.

Notifications

  • If you enable message alerts, we store your push notification preference and an Expo push token so we can notify you about new messages.
  • You can disable message alerts in Settings or your device notification settings.

Device and usage information

  • Basic app diagnostics, crash data, and performance logs
  • Ad interaction data where advertising is enabled
  • Information needed to secure accounts and prevent abuse

2. How we use information

  • Provide map, parking, driveway booking, messaging, and payment features
  • Match drivers with hosts and display relevant listings and spot reports
  • Calculate reputation scores and show trust indicators
  • Send booking-related updates and optional message notifications
  • Process payments and host payouts through Stripe
  • Improve safety, reliability, and performance of the Service
  • Respond to support requests and enforce our Terms of Service
  • Display advertising through Google AdMob where enabled

3. Information shared with other users

Depending on how you use the Service, other users may see:

  • Your display name on spot reports, listings, bookings, and messages
  • Driveway addresses and photos you publish as a host
  • Approximate or exact spot locations you report
  • Your reputation score and related activity indicators
  • Messages you send in app conversations

Do not share sensitive personal information in messages or public-facing profile fields unless you are comfortable with other users seeing it.

4. Third-party service providers

We use trusted providers to operate the Service, including:

  • Firebase / Google Cloud — authentication, database, hosting, storage
  • Apple Sign In and Google Sign-In — optional third-party sign-in
  • Google Maps — map display
  • Stripe — payments and Connect host payouts
  • Expo push notification services — delivering message alerts
  • Google AdMob — advertising where enabled
  • Google Gemini — optional AI assistant features when enabled

These providers process data according to their own privacy policies and our agreements with them.

5. Location choices

Location access is optional but required for core map features. You can disable location permissions in your device settings at any time. Some features may not work without location access.

6. Data retention

We retain account, booking, messaging, and listing data while your account is active and as needed for legal, safety, fraud prevention, and operational purposes. When you delete your account in the app, we delete or anonymize associated personal data except where retention is required by law or legitimate business need.

7. Your choices and rights

  • Update your display name and app settings in the app
  • Disable location or notification permissions on your device
  • Turn message alerts on or off in Settings
  • Delete your account from Settings
  • Contact us to request access, correction, or deletion assistance

8. Security

We use industry-standard measures such as encrypted connections and access controls to protect your information. No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials and authentication devices safe.

9. Children

EZpark NYC is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided us personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of the Service after changes become effective means you accept the revised policy.

11. Contact

Privacy questions or requests: EZparkNYCsupport@gmail.com